Cancellation & refund policy
Last updated 8 September 2026
Every booking carries the cancellation terms agreed between client and vendor. This policy sets the baseline where those terms are silent or unclear.
Deposits
A deposit secures the date. Unless the booking says otherwise, deposits are non-refundable once the vendor has turned away other work for that date.
Client cancellation
Cancel more than 30 days before the event and the balance beyond the deposit is returned. Between 30 and 7 days, half the balance is returned. Inside 7 days, funds are released to the vendor.
Vendor cancellation
If a vendor cancels a confirmed booking, the client receives a full refund including the deposit, and we help source a replacement. Repeated cancellations cost verification.
Non-delivery or partial delivery
Raise the issue on the booking within 7 days of the event. Held funds stay held while we review the evidence from both sides.
Mediation
Where the parties cannot agree, Vizzorah reviews the booking record, messages and evidence and determines a fair split of held funds. Our determination is made in good faith and is final on the platform.
Timing
Approved refunds are returned by the original payment route. Bank settlement usually takes 3 to 10 working days.
Subscriptions
Vendor subscription fees are charged for the period ahead and are not refunded part-way through a period, but you can cancel renewal at any time.